We support Recalcy customers directly by email. There is no phone support queue.
Email us
The fastest way to reach us is email. Write to support@recalcy.com and use a clear subject line so your message reaches the right place.
- Licence or device help: include your registered email, company name and the last four characters of your licence key.
- Billing or payments: include the Razorpay order or payment reference and the date of payment.
- Privacy request: use the subject "Privacy request" and include your registered email and company name.
- Security concern: use the subject "Security" and describe what happened without sending passwords or one-time codes.
We aim to respond within two business days.
Before you email
- Check that you are using the email address registered with your Recalcy account.
- For sign-in problems, confirm that the six-digit code has not expired and that you are checking the same inbox used to register.
- For device-limit problems, ask your company administrator to review registered devices, or contact us if you are the administrator.
- For offline-viewer problems, reconnect to the internet once and open Recalcy so the saved copy can refresh.
Never send your password, one-time code, full card number, CVV or bank credentials by email.
Business details
ProductRecalcy
Emailsupport@recalcy.com
ServiceGST billing, inventory and accounting software
PlatformWindows desktop and web